"Feedback as Investment” Enables Results and Relationships

We know the relationships between people giving and getting feedback matter a lot. The relationship impacts how the intent behind the feedback is read and the tone in which it is offered. We also know that people with the best relationships invest in those relationships. Too many manager-subordinate or peer-colleague relationships are suboptimal because people don’t put the work in. When spoken authentically and with care, whether positive or critical, feedback helps people know what they need from each other.

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Catherine Flavin
Feedback is an investment, not a gift.

How leaders think about feedback matters a lot. I would like to propose a simple change to a common mindset. While I liked the “feedback is a gift” metaphor back in the day, I now much prefer, “Feedback is an Investment.” Let me tell you why and see if you concur.

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Catherine Flavin
A Post-Maternity-Leave Trifecta: A Goal, Grit & Moments of Kindness

Kris Torres recently tagged us in a post that got more traffic she than expected, well over four thousand views. She was just back from maternity leave when she wrote it, after attending the WorkHuman conference. Many women ratchet back their careers after a second baby; but Kris was in the thick of things, pushing that stroller, smiling at her little boy baby, and soaking in the conference.

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Catherine Flavin
WorkHuman: Inspiring Engagement & Inclusion

Cool people were not only on the stages at WorkHuman; they are in the seats next to you. Never one to let a wise person go by without inquiry, I have been asking leaders I met there what they are doing with the content and insight gained at the conference. Steven Urban of Accenture, whose very good company I enjoyed over dinner — and whose friendship I plan to enjoy from here on out — was kind enough to indulge my curiosity and comment on what he is taking back to work. 

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Catherine Flavin